ServiceNow & the Rise of Digital-native companies in the Asia Pacific with Mitch Young
Mitch Young shares the story of Servicenow's business footprint and explores the rise of digital-native companies in the Asia Pacific
Fresh out of the studio, Mitch Young, president of Asia Pacific & Japan from ServiceNow, joined us in a conversation to discuss their business activity and focus and explore the rise of digital-native companies in the Asia Pacific. Mitch began with the story of ServiceNow and the interesting customer stories across the Asia Pacific. Then he dived deep into explaining how the modern digital business works and the playbook which executives can use to strategize from automation of workflows by digitization to augmenting artificial intelligence in their businesses for their next phases of digital transformation.
"If you think about a modern digital business, what does that mean? Well, it translates to personalized, proactive service and support. At a minimum, it's also the ability to deliver and provide access to self-service. It's about eliminating all of the mundane and repetitive tasks that are required to drive great engagement and customer loyalty and where a process or a workflow is required to be executed. A digital business is about automating and optimizing that request across the enterprise delivered to the right person with the right skills, maybe the right spare parts, the right geographical location, the right availability to deliver on that customer or employee request." - Mitch Young
Introduction
- Mitch Young, President in Asia Pacific & Japan, ServiceNow (Linkedin).
- How did you start your career?
- What are the most interesting career lessons which you can share with my audience?
ServiceNow & the rise of digital-native companies in the Asia Pacific
- To start, can you provide a comprehensive introduction to ServiceNow, its mission and its vision globally to my audience?
- One key element in making digital transformation happen is the concept of workflow digitization. Can you describe what workflows are and how do they help to bring about the digital workflow transformation? [Reference: The Workflow Revolution]
- What are the key workflow challenges ServiceNow seeks to address and solve for businesses amid their digital transformation journeys?
- For a starter, many people know of ServiceNow through their IT services management system. However, the company has evolved into the Now platform. For example, human resources services delivery is an extension of where ServiceNow has moved beyond IT. Can you talk about the key capabilities of the Now platform and how the platform optimizes processes, connects data and organizational silos, and accelerates innovation at scale?
- Can you share some of the exciting customer stories in ServiceNow within Asia Pacific?
- Marc Andreessen from Andreessen Horowitz once remarked that software is eating the world. In looking at how companies transformed in the past decade, there is the perception that software is the business where digital technologies mediate every aspect of operating and scaling a modern company. Can you talk about the core principles of how a modern digital business works? [Reference: Software is the Business]
- What are the key trends in artificial intelligence (AI) for digital businesses? [Reference: Digital Gold Rush]
- What are the recommendations for executives in coming up with strategies that can best help them in bringing AI into their business? [Reference: Digital Gold Rush]
- Can workflows be augmented by artificial intelligence? If so, can you provide examples in ServiceNow that AI can be deployed to enhance the digital workflows used by businesses? [Reference: A digital gold rush will be built on AI and Best Examples of Human-Machine Teaming]
- What does great look like for ServiceNow in the Asia Pacific?
Closing
- Any recommendations that have inspired you recently?
- Mitch's recommendations: Mika Häkkinen's life story and the lessons learnt from his comeback during F1 Singapore 2022.
- How does my audience find you?